Refund policy

New Jersey UK — Return & Refund Policy

Last updated: 11th July 26

We want you to love your purchase. If something isn't right, this policy explains how returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be:

In the same condition you received it — unworn, unused, and undamaged
With all original tags attached
In its original packaging
Accompanied by your receipt or proof of purchase

Items that do not meet these conditions will be refused or subject to a reduced refund at our discretion.

How to Start a Return

All returns must be requested in advance — items sent back to us without a return request will not be accepted, and we are not responsible for returning such items to you or issuing any refund for them.

To start a return, contact us at cs@newjersey-uk.com with your order number and reason for return. Once your return request is approved, we will provide instructions on where to send your item.

Return shipping is the customer's responsibility. You may arrange and pay for your own return shipping using a carrier of your choice, at your own cost. We recommend using a trackable shipping method, as we are not responsible for items lost or damaged in transit back to us, and a refund cannot be issued for a return we do not receive.

Optional facilitated return service: for your convenience, we also offer a facilitated return service for a flat fee of $15 USD per item. This fee covers a prepaid return label and processing on our end, and will be deducted from your refund once your return is approved. This fee is non-refundable, including if the return is later found ineligible upon inspection. To use this service, let us know when requesting your return.

Returns must be sent to the address provided to you at the time your return is approved through our official email cs@newjersey-uk.com

Damages, Defects, and Incorrect Items

Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us within 24 hours of receipt at cs@newjersey-uk.com with your order number and photos of the item and packaging, so we can evaluate the issue promptly. Claims submitted after this window may not be eligible for a replacement or refund, at our discretion.

Exceptions / Non-Returnable Items

The following items cannot be returned:

Sale or clearance items
Gift cards
Custom, personalized, or special-order items
Items that show signs of wear, use, or damage not present at delivery
Items missing original tags or packaging

If you have questions about whether a specific item is eligible for return, contact us before purchasing or before initiating a return.

Exchanges

We do not process direct exchanges. The fastest way to get the item you want is to return your original item for a refund (subject to this policy) and place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification, in accordance with EU consumer protection law. Your item must still be unworn, unused, with tags, and in its original packaging, along with proof of purchase. This right applies regardless of the return-shipping terms described above, though the customer remains responsible for the direct cost of returning the goods unless local law provides otherwise.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days of approval, minus any applicable facilitated-return fee. Please note that your bank or card provider may take additional time to post the refund to your account.

Refunds are issued for the value of the returned item(s) only. In case of free shipping items, the cost of delivery of $15USD will be deducted before refund. Original shipping charges (if any were paid) are non-refundable, except where required by law or where the return is due to our error (wrong or defective item).

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at cs@newjersey-uk.com.

Limitation of Liability

To the fullest extent permitted by law, New Jersey UK is not liable for items lost, delayed, or damaged in transit during a return shipment arranged independently by the customer. Our liability in connection with any return is limited to the refund value of the item(s) in question, as determined under this policy.