Shipping policy
Last updated: 22nd Aug 2026
At New Jersey UK, we're committed to delivering your order safely and reliably. Please review the details below regarding our shipping and returns process.
1. Where We Ship From
New Jersey UK is a UK-registered company. Our hydrogen water bottle is held at a fulfillment warehouse located in the United States, where all orders are packed and dispatched. Shipping from a US-based warehouse allows us to offer fast delivery to our US customers without long international wait times.
2. Processing Time
All orders are processed within 1–2 business days (Monday–Friday) after payment confirmation. Orders are not processed, packed, or shipped on weekends or public holidays. During periods of high demand, processing may take slightly longer than the standard window — we'll notify customers of any significant delay where possible.
3. Estimated Delivery Times
Standard delivery takes approximately 5–7 business days from the date of dispatch, reflecting shipment from our US fulfillment center to addresses within the United States.
Delivery estimates are provided in good faith but are not guaranteed. Actual delivery times may vary due to carrier delays, weather, remote delivery locations, or high seasonal demand. New Jersey UK is not liable for losses or inconvenience arising from delays outside our reasonable control.
4. Shipping Rates
Shipping rates are calculated at checkout based on your delivery address. Any applicable shipping promotions will be clearly shown at checkout before you complete your purchase.
5. Order Tracking
Once your order ships, you'll receive a confirmation email with a tracking number. Please allow 1–2 business days for tracking information to update after dispatch. Tracking delays do not necessarily indicate a problem with your shipment.
6. Lost or Stolen Packages
New Jersey UK is not responsible for packages confirmed as delivered by the carrier to the shipping address provided at checkout, including packages marked "delivered" but reported missing by the customer. It is the customer's responsibility to ensure the shipping address entered is accurate and secure.
Upon request, we will provide available delivery confirmation, tracking history, and carrier details to assist the customer in investigating a lost or stolen package directly with the carrier or local authorities. New Jersey UK does not guarantee replacement or refund for packages confirmed delivered to the address provided.
7. Delays
While we aim to deliver within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including but not limited to:
- Adverse weather conditions
- Carrier delays or strikes
- High seasonal demand
- Incorrect or incomplete address information provided by the customer
New Jersey UK is not liable for losses resulting from such delays. If your order significantly exceeds the estimated delivery window, please contact our support team and we will assist in tracking the shipment with the carrier.
8. Returns
Returns are the customer's responsibility, including the cost of return shipping, unless otherwise stated in writing by New Jersey UK. Please refer to our Refund Policy for full details on eligibility, timeframes, and the return process.
9. Contact Us
For questions about shipping, delivery, or tracking, please contact us:
Email: cs@newjerseyuk.com